Thanks to EU legislation, you are (and have been for quite some time) eligible to claim compensation for flight delays, flight over-booking, flight cancellations, flight re-routing and denied boarding. However this only applies if:
1. Your flight departed from any airport in the EU, Norway, Switzerland, or Iceland.
2. Your flight arrived in the EU with any EU carrier or one from Norway, Switzerland or Iceland.
Under EU regulations, specifically article 261/2004, passengers are entitled to claim flight delay compensation up to a maximum of £540* / €600 - best of all, you can claim this back if your flight meets any of this conditions and happened within the last six years!Start Your Claim
Our team of flight compensation recovery experts are here to help you claim the compensation you deserve. We know that the process can seem quite daunting, going up against big airlines as an individual can not only be difficult, but it also means you can get ignored. We'd like to assure you that this won't happen with us - airlines must respond to claims which we file on your behalf. If airlines have wasted your time, money and caused you delays then why not file a flight delay compensation claim today?Holidays are meant to allow you to unwind from the modern stresses of day to day living and you shouldn't be left out of pocket. When you book with an airline, they make a commitment to get you to your destination on time. If they somehow fail to do this, you are more than within your right to file a claim. If your flight was delayed for more than three hours you could be eligible for compensation of up to £540*!
A flight delay can be seen in the following two ways: a flight which departs from any airport within the EU (European Union), regardless of the airline or when an EU airline arrives at an airport situated within the EU (specifically: Iceland, Liechtenstein, Norway and Switzerland).
The amount of available compensation for cancelled flights will depend on the distance travelled (in kilometres) and whether or not your flight was scheduled to land in the EU.
If you have been denied boarding by the airline when you followed all boarding procedures correctly, you can claim denied boarding compensation. If you arrived and checked in on time at the correct desk with proper conduct and you were told that were not allowed to board or fly then you have been unrightfully denied boarding and should start a claim against the airline in question.
Re-routing is quite common in the aviation industry, and while essential in some cases you can still claim compensation for re-routed flights. There are two types of flight re-routing, both of which are eligible for a compensation claim to be filed:
1. If you reached your planned destination with a different flight number than the original one on your ticket. This type of re-routing often means you'll be delayed from a anything to a few minutes to a number of hours.
2. If you reached your destination by travelling along a different route than originally planned by your airline. To claim compensation for this type of re-routing your delay must have exceeded 3 hours.
You will only have to pay if your claim is successful. For successful claims, our fee is 25% of the compensation plus an admin fee of £25 per person* (plus Applicable VAT).
To begin your claim from an airline, you must ensure you have relevant information for us to help you. Please provide your booking details, including information such as the airline company, date of the flight, flight number, flight delay length and the reasons for the flight delay. If you are unable to provide all of this information, we can help to find out for you.
Absolutely! If your flight was with a European airline company, such as Monarch and the flight in question was to or from an airport situated in Europe, it is likely that we can file a claim for you - even if you do not live in the UK currently!
Yes, at any point of the claims process we can step in and help you secure your compensation. We can work with you from the very start, after you’ve sent your letter off to the airline or during the claim compensation dialogue with the airline. Don't let airlines fool you, they will often send you letters stating that your flight compensation claim isn’t valid when it actually is!
This varies depending on the type of claim we file for you and is governed by the specific set of laws applicable to your case. Currently, there's no set timeframe for compensation awards, but typically we say around 4-12 weeks of filing your claim. Airlines are likely to be inundated with large numbers of delay compensation claims.
You can claim for flights that have departed in the last 6 years, as long as the flight departed or arrived in the EU via an EU airline.